Refund Policy
Last updated: 1 December, Monday, 2025
Thank you for choosing Bright Chase. We value your trust and aim to provide high-quality products and services. This Refund Policy outlines when and how refunds may be issued.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
You were charged incorrectly or multiple times
You experienced a technical issue that prevented access to the purchased service
The service delivered was significantly different from what was described at the time of purchase
All refund requests are subject to review and approval by Bright Chase.
2. Non-Refundable Items
Unless required by law, the following are non-refundable:
Services already rendered or completed
Digital products once accessed or downloaded
Subscription fees after the billing cycle has started
Promotional or discounted purchases
3. Subscription Refunds
Subscription fees are billed in advance.
You may cancel your subscription at any time, but cancellations take effect at the end of the current billing period.
No partial refunds are issued for unused time unless required by applicable law.
4. Refund Request Process
To request a refund, please contact us with the following details:
Your full name
Email address used for the purchase
Order or transaction ID
Reason for the refund request
Requests must be submitted within 3 days of the purchase date.
5. Refund Processing Time
If approved:
Refunds will be issued to the original payment method
Processing may take 5–10 business days, depending on your payment provider
6. Chargebacks & Disputes
We encourage customers to contact BrightChase before initiating a chargeback. Unauthorized chargebacks may result in account suspension.
7. Legal Rights
This Refund Policy does not affect your statutory rights under applicable consumer protection laws.
8. Policy Updates
Bright Chase reserves the right to update or modify this Refund Policy at any time. Changes will be effective once posted on this page.
9. Contact Information
For refund-related questions, please contact:
Bright Chase
Email: refund@brightchase.io
Website: brightchase.io